Frequently Asked Questions
Everything you need to know about shopping for your home at Fishpools.
What are your delivery options and timeframes?
We offer various delivery services depending on the size of your order. Small accessories typically arrive within 3-5 working days, while larger furniture items are delivered via our specialist two-man team within 2-4 weeks, depending on stock availability.
Can I request fabric swatches before purchasing a sofa?
Yes, we understand that color and texture are vital for your home. You can order up to six complimentary fabric swatches through our website to help you make the perfect choice for your space.
Do you offer assembly services for large furniture items?
Our White Glove delivery service includes professional assembly for most large furniture items, such as bed frames and dining tables. Our team will also remove all packaging materials for recycling.
What is your return policy for furniture?
You can return standard items within 14 days of delivery, provided they are in their original condition. Please note that bespoke or 'made-to-order' items are non-refundable unless they are faulty.
Do you offer interest-free credit options?
We provide flexible financing options, including 0% APR interest-free credit on qualifying orders. This allows you to spread the cost of your new furniture over a period of 6 to 24 months.
How do I care for my new wooden furniture?
To maintain the beauty of your wood furniture, we recommend avoiding direct sunlight and heat sources. Clean regularly with a soft, lint-free cloth and use specific wood waxes or polishes as recommended in our care guides.